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FAQs

  • 1.) How do I place an order online?
    • a.) Checkout using a credit card
      • Once you've added items to your cart, click "Proceed to Checkout".
      • Fill out your billing information.
      • Either check “I also want to ship to this address” or add an alternate shipping address.
      • If you are shipping within the continental U.S. ground shipping is free.
      • Under Order Confirmation, you can enter any Gift Certificate or Coupon codes.
      • Review the contents of your order to make sure the items and charges are all correct.
      • Select a payment method and click “Proceed to Payment”.
      • Enter your payment information and click “Pay for Order”.
      • You will receive an email confirmation when your order is placed.
    • b.) Checkout using PayPal
      • Once you've added items to your cart, click "Checkout with PayPal".
      • You'll be taken to a PayPal log-in page.
      • Once you log into PayPal, it's very important to review the shipping address stored in your PayPal account. Once you've verified your information, click "Continue." You'll be taken to the ‘Cloud Comfort Resorts Shoes” (our parent company) checkout page.
      • Review your order details and then click on "Pay Now".
      • You will receive an email confirmation when your order is placed.
    • c.) Coupon codes
      • To redeem a promotion, where a coupon code is required:
      • At the checkout, under “Order Confirmation”, enter your coupon code in the space marked "Gift Certificate or Coupon Code" and click “Apply”.
      • Your discount will be reflected in your Grand Total.
      • The following restrictions apply:
      • To qualify for a specific promotion, your order must be placed during the specified promotion period. We can not apply a current promotion to previous or future purchases.
      • Some promotional offers may not be combined with other offers.
      • Your order may need to be a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount.
      • Only one promotion code may be used per order; offers may be used only once unless otherwise specified.
      • Gift card purchases, taxes and shipping and handling fees, do not count towards the qualifying amount.
      • The offer may only apply to certain price points (full-price only or sale only) or select products.
      • Offers aren’t valid for purchases of gift certificates.
      • Offers are not for resale and are not redeemable for cash.
      • Offers are subject to change without notice and may be suspended or terminated at any time.
    • d.) Payment options
      • We offer the convenience of numerous payment options:
      • PayPal
      • MasterCard
      • Visa
      • American Express
      • Discover
      • Zee Alexis Gift Certificates
      • Note: While we do accept gift cards issued by American Express, Discover, MasterCard and Visa, we ask that you hold onto your card until you’re certain that the order won’t be returned. Refunds can only be issued back to the original form of payment.
    • e.) Taxes
      • Order totals shown at checkout reflect an estimated tax amount. The actual charge to your credit card includes all applicable taxes calculated at the time your order is shipped. Those tax amounts appear on your packing slip.
      • Our tax policy:
      • The taxes we charge on merchandise are based on state and local tax laws of the delivery address.
      • This applies to taxes on shipping and handling charges.
      • If you return an item for a refund, that refund includes the taxes you paid for the item. There is no refund for taxes paid on shipping and handling.
    • f.) Shipping
      • U.S. Shipments:
      • Standard Ground shipping is FREE on all domestic orders in the 48 continental United States. Standard Ground shipping is usually delivered in 5 to 7 business days after your order has been processed.
      • International Shipments:
      • We can ship to many countries around the world. Please note, there are restrictions on shipping some products and some products cannot be shipped to international destinations. If you have any questions regarding international shipments, please contact us at care@zeealexis.com or call 516-403-8585.
      • If your order includes multiple items, they may ship from different locations, experience different ship times and may arrive on different days.
      • 5-7 business-day delivery often requires the United States Postal Service (USPS) to make the final delivery. If USPS delivery is not an option for you, please contact us before placing your order.
      • We package and ship your order as soon as we receive credit card authorization and verification. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include the U.S. Postal Service (USPS) and FedEx.
      • Orders placed on Friday afternoon, over the weekend or on holidays will be processed on the next business day.
      • Deliveries are made Monday through Friday (except holidays).
  • 2.) How do I check the status of my order?
    • To check the status of your order, click “My Account” at the top of our website.
    • Sign in, and click “View Order Status” on the lefthand menu.
    • The status of your order is displayed below the order number.
    • Click “View Order Details” to see more information regarding your order.
    • If you have any questions or concerns, you can click “View Messages” in the lefthand menu to send a message to customer services regarding your order. You may also email us at care@zeealexis.com with any questions regarding your order status.
  • 3.) Can I cancel my order?
    • Once your order is submitted, we’re immediately working on sending it to you as quickly as possible. We have a very small window of opportunity to catch your order before it is fully processed.
    • Please call 516-403-8585 as soon as possible, and we'll do everything we can to accommodate your request.
  • 4.) How do I exchange or return an item?
    • a.) Exchanges
      • We hope that you absolutely love the item(s) you purchased from us. If not, we will be happy to take any unworn or defective merchandise within 60 days of the delivery date for a full refund.
      • To exchange your purchase, first please log in to your account, go to 'Completed’ orders and click 'Return Item(s)' next to the order you wish to exchange. Select a ‘Return Reason’ and select ‘Exchange’ under ‘Return Action’. Please note: If you do not select ‘Exchange’ as your Return Action, we will be unable to identify your return as an exchange, and you will be deducted $5.95 from the refund amount to cover the cost of shipping. Provide any additional comments and click 'Submit Return Request'. You will receive a confirmation email once your return has been initiated.
      • On a copy of your packing slip, mark the item(s) being exchanged and write ‘EXCHANGE’ as well as the reason for returning. Your packing slip is the receipt that was included in your original shipment. If you do not have your packing slip, please include a note with your order number and the style, size and color of the item(s) being returned as well as the reason for returning. Please also write ‘EXCHANGE’ so we know not to deduct shipping fees from your refund.
      • Pack and seal your return securely, in the original carton and packaging, including the copy of the packing slip. If you do not have the original packaging, please package merchandise securely to avoid damage.
      • Attach the return shipping label located in your original package and take your shipment to the nearest Fedex drop-off location or you can schedule a pick up with Fedex if that is available in your area. Please be sure to retain the tracking number in the event that the package is lost.
      • If you did not receive a return label in your original shipment, please contact us and we will email one to you.
      • Once your return shipment is received at our warehouse, a credit will be issued for the returned item(s). As long as your order is verified as an ‘Exchange’, you will not be charged for return shipping.
      • You can go ahead and order a replacement item on our website at any time.
      • If you have any more questions, please refer to our return policy and don't hesitate to contact us for further information.
    • b.) Returns
      • Our return policy has changed. Please see below for details:
      • We hope that you absolutely love the item(s) you purchased from us. If not, we will be happy to take any unworn or defective merchandise within 60 days of the delivery date for a refund.
      • To return your purchase, first please log in to your account, go to 'Completed Orders' and click 'Return Item(s)'. Fill out the form and click 'Submit'. You will receive a confirmation email once your return has been initiated.
      • On a copy of your packing slip, mark the item(s) being returned and write the reason for returning. Your packing slip is the receipt that was included in your original shipment. If you do not have your packing slip, please include a note with your order number and the style, size and color of the item(s) being returned as well as the reason for returning.
      • Pack and seal your return securely, in the original carton and packaging, including the copy of the packing slip. If you do not have the original packaging, please package merchandise securely to avoid damage.
      • Attach the return shipping label located in your original package and take your shipment to the nearest Fedex drop-off location or you can schedule a pick up with Fedex if that is available in your area. Please be sure to retain the tracking number in the event that the package is lost.
      • If you did not receive a return label in your original shipment, please let us know and we will email one to you.
      • Once your return shipment is received at our warehouse, a credit will be issued back to the original form of payment. $5.95 will be deducted from the refund amount to cover the cost of return shipping.
      • If you have any more questions, please refer to our return policy and don't hesitate to contact us for further information.
    • c.) Defective merchandise
      • We strive to provide our customers with the highest quality merchandise. However, if you believe your shoes are defective or damaged, we will be glad to take them back within 60 days of the delivery date for a full refund. No shipping charges will be deducted, as long as the merchandise is verified as defective.
    • d.) Retaining your tracking number
      • When returning your order, please make sure to retain your return tracking number.
      • You will need the return tracking number in the event your package is lost or stolen in transit.
    • e.) Refunds and credits
      • Refunds can only be applied to the original form of payment and are issued to the initial purchaser only. If your order was a gift and you wish to return it, please contact the purchaser so they may process the return through their account. We are unable to provide merchandise credits to anyone other than the original purchaser.
    • f.) International returns
      • If you wish to return an international shipment, please contact us first to ensure your return is processed properly.
    • g.) Returning items purchased from another retailer
      • We do not accept returns for items purchased from another retailer. All returns must be made to the retailer from which they were originally purchased.
  • 5.) What size shoes should I order?
    • Please use the sizing chart below to determine your size:
    • US Sizes Euro Sizes Inches CM
      4.5 35 8.375" 21.3
      5 35-36 8.5" 21.6
      5.5 36 8.75" 22.2
      6 36-37 8.875" 22.5
      6.5 37 9.0625" 23
      7 37-38 9.25" 23.5
      7.5 38 9.375" 23.8
      8 38-39 9.5" 24.1
      8.5 39 9.6875" 24.6
      9 39-40 9.875" 25.1
      9.5 40 10" 25.4
      10 40-41 10.1875" 25.9
      10.5 41 10.3125" 26.2
      11 41-42 10.5" 26.7
      11.5 42 10.6875" 27.1
  • 6.) How do I contact Zee Alexis?
  • 7.) Are Zee Alexis shoes washable?
    • Yes, our shoes are washable, although we do not recommend putting them in the washing machine as it could damage the adhesive.
    • The shoes should be cleaned in the sink with a brush and a mild soap or detergent.
    • Set out to air dry. Do not use the laundry dryer. The heat may damage the shoes.
  • 8.) What is Cloud Comfort Resorts 'CC Resorts'?
    • Cloud Comfort Resorts 'CC Resorts' is the parent company of Zee Alexis Shoes.
    • Some of our shoes still carry the CC Resorts name.
    • Rest assured, all CC Resorts shoes maintain the same quality and craftsmanship as the Zee Alexis brand.